Terms & Conditions

General

These Terms and Conditions apply to all quotes, custom orders, purchases, deposits, products, and services provided by TF Signature Woodworks. By requesting a quote, approving a project, placing an order, submitting a deposit, or purchasing from TF Signature Woodworks, the customer agrees to the terms outlined on this website. Because each piece is custom-built, final pricing, materials, dimensions, finishes, features, and timelines may vary depending on the approved design, material availability, project complexity, and customer-selected options.

All custom furniture and woodworking projects are built based on the details discussed and approved during the quote and design process. Customers are responsible for reviewing all project information before approving a build, including size, wood species, paint color, stain choice, hardware, lighting, storage features, special requests, and delivery or pickup details. Once a deposit has been paid and materials have been ordered or work has begun, changes may be limited and may require additional cost or additional time.



TF Signature Woodworks makes every effort to provide high-quality craftsmanship, clear communication, and accurate estimated timelines. However, all lead times are estimates and may be affected by material delays, supplier availability, finish cure times, design changes, weather, workload, or other factors outside of our control. Natural wood may include variations in grain, color, tone, texture, knots, and movement. These natural characteristics are part of handcrafted wood furniture and are not considered defects.

Placing an order

All orders with TF Signature Woodworks begin with a quote or consultation request. Customers may contact TF Signature Woodworks to discuss the desired project, including product type, size, design style, wood selection, color, finish, hardware, lighting, technology features, storage needs, delivery location, and any other custom details. After the project details have been reviewed, TF Signature Woodworks will provide an estimated quote based on the information available at that time.

An order is not considered accepted, scheduled, or secured until the customer has approved the project details and paid the required deposit. Unless otherwise stated in writing, a 50% deposit is required to reserve a build spot, begin planning, order materials, and move the project into the production schedule. The remaining balance is due upon completion and must be paid in full before delivery, pickup, installation, or release of the finished piece.

Estimated completion times vary depending on the type of project, design complexity, material availability, finish requirements, current workload, and the number of projects already scheduled. Any lead time provided by TF Signature Woodworks is an estimate only and should not be considered a guaranteed completion date. Larger builds, specialty materials, custom finishes, design changes, supplier delays, weather conditions, or unexpected production issues may extend the estimated timeline.

Projects are generally completed in the order they are scheduled, but TF Signature Woodworks reserves the right to adjust the production schedule when necessary due to material delays, project complexity, cure times, delivery coordination, customer response time, or other business needs. Customers are responsible for providing timely approvals, measurements, design decisions, and required information. Delays in customer communication or changes requested after approval may result in additional charges and an extended completion timeline.



By placing an order, the customer acknowledges that custom furniture is built specifically for them and may not be canceled, returned, or refunded once materials have been purchased or work has begun, except as otherwise stated in writing by TF Signature Woodworks. All order details should be reviewed carefully before the deposit is submitted.

Delivery

Delivery availability depends on the product, project size, delivery location, access conditions, current schedule, and whether the item can be safely transported by TF Signature Woodworks. Some products may be eligible for in-house delivery within a reasonable local service area, while larger, heavier, specialty, or long-distance orders may require additional planning, special handling, third-party shipping, freight services, or may not be available for delivery in certain areas.

In-house delivery by TF Signature Woodworks is offered only when practical and approved in advance. Delivery fees are quoted separately and may vary based on distance, product size, weight, number of pieces, delivery difficulty, fuel cost, labor required, stairs, tight access, scheduling, and whether additional help or equipment is needed. Delivery is not included unless specifically stated in writing on the quote, invoice, or agreement.

For larger pieces such as motorized TV lift cabinets, oversized furniture, outdoor furniture sets, or specialty builds, delivery outside the local service area may involve a significant additional cost. TF Signature Woodworks may attempt to help arrange delivery options when possible, but long-distance delivery, freight, third-party transport, or specialty handling cannot be guaranteed. Any such delivery must be reviewed and approved before the order is finalized.

Customers are responsible for ensuring that the delivery location is accessible and that the furniture will fit through all doorways, hallways, stairways, gates, elevators, and intended placement areas. TF Signature Woodworks is not responsible for delays, additional costs, failed delivery attempts, or inability to place an item due to inaccurate measurements, limited access, unsafe conditions, or obstacles at the delivery location.

If third-party delivery, shipping, or freight service is used, TF Signature Woodworks is not responsible for delays, damage, loss, mishandling, or service issues caused by the third-party carrier once the item has been released to that carrier, unless otherwise required by law or agreed to in writing. Any claims related to third-party delivery or freight damage may need to be handled directly with the carrier.



Delivery timelines are estimates and may be affected by weather, scheduling conflicts, distance, product completion, customer availability, transportation limitations, or other circumstances outside of TF Signature Woodworks’ control. Final payment must be made in full before delivery, pickup, installation, or release of the finished piece unless otherwise agreed in writing.

Returns & refunds

Because TF Signature Woodworks creates custom, made-to-order furniture and woodworking pieces, all sales are considered final once a project has been approved and work has begun. Custom pieces are built specifically for each customer based on selected dimensions, materials, colors, finishes, features, and design details. For this reason, completed custom orders are not eligible for return, exchange, or refund due to customer preference, change of mind, incorrect measurements provided by the customer, color or finish expectations, natural wood variation, or circumstances unrelated to workmanship.

Deposits are non-refundable unless otherwise agreed to in writing by TF Signature Woodworks. Deposits are used to reserve the customer’s build spot, begin design and planning, purchase materials, secure hardware or specialty components, and prepare the project for production. Once materials have been ordered, purchased, cut, modified, finished, or otherwise allocated to a custom project, cancellation may not be available and any amounts paid may be retained to cover time, labor, materials, scheduling, and business costs already incurred.

TF Signature Woodworks makes every reasonable effort to ensure each piece is built with quality craftsmanship and in accordance with the approved project details. If an issue arises that TF Signature Woodworks determines to be the result of a workmanship error, material defect within our control, or failure to build according to approved specifications, TF Signature Woodworks will review the concern and may, at its discretion, repair, adjust, refinish, replace, or otherwise make reasonable efforts to correct the issue. The appropriate remedy will be determined by TF Signature Woodworks based on the nature of the concern, the condition of the piece, and the circumstances of the project.

Any concerns regarding a completed piece must be reported promptly after delivery, pickup, or installation. Customers should inspect the piece upon receipt and notify TF Signature Woodworks as soon as possible if there is a concern. Damage caused by misuse, improper care, improper installation by others, unauthorized modifications, excessive moisture, heat exposure, outdoor exposure where not approved, normal wear and tear, accidents, neglect, or failure to follow care instructions is not eligible for refund, return, or free repair.

Natural wood includes variations in grain, color, tone, knots, texture, and movement. These characteristics are part of handcrafted wood furniture and are not considered defects. Slight variations in color, finish appearance, dimensions, and handmade details may occur and are part of the custom-built nature of each piece.

TF Signature Woodworks is committed to standing behind its craftsmanship and treating customers fairly. While custom orders are not returnable, legitimate concerns will be reviewed in good faith, and reasonable steps will be taken when TF Signature Woodworks determines that a correction is appropriate.